Returns within 30 days

You may return products within 30 days of receiving your order, as long as they are unused, unopened and in their original packaging, with all seals, wrapping and protective packaging intact. For hygiene reasons, fragrances and cosmetics cannot be returned once a seal or protective packaging has been opened, unless the item is faulty, damaged or incorrect.

EU right of withdrawal

As a consumer in the EU you can withdraw from your purchase within 14 days of receiving it, without giving a reason. Use our withdrawal form or write to info@maisonnikoui.com with your name, email address and order number. We confirm receipt by email. Return the goods without undue delay and no later than 14 days after notifying us. Fragrances and cosmetics must be returned with all seals and protective packaging intact.

United Kingdom

Consumers in the United Kingdom may cancel eligible purchases within 14 days of receiving them, on the same conditions as above.

Return shipping

You pay the cost of returning the goods, unless the item is faulty, damaged or incorrect. We recommend a tracked service, as we cannot be responsible for returns lost on the way.

Return address

Maison Nikoui
Istedgade 124
1650 København V
Denmark

Refunds

When we have received and checked your return, we email you to confirm the refund. The amount goes back to your original payment method. For a withdrawal of a full order, we also refund the standard delivery cost; we do not refund the extra cost of a more expensive delivery option. For withdrawals, the refund is made no later than 14 days after we receive your notice, but we may wait until we have received the goods or proof that they have been sent. If a returned product has been handled more than necessary to check it, we may deduct the loss in value.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or incorrect, write to info@maisonnikoui.com as soon as possible with your order number, photos and a short description. We will offer a replacement, exchange or refund in line with the law. You have 24 months to complain about defects under Danish consumer law.

Missing refund

If a refund has not reached you, first check with your bank or card provider, as it can take a few days to appear. If it still has not arrived, write to info@maisonnikoui.com.