Shipping Policy

At Maison Nikoui, we strive to provide our customers with a seamless and efficient shopping experience, including reliable and timely shipping services. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our store.

1. Order Processing Time

• All orders are processed within 1-3 business days of receiving payment.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been shipped, including tracking information.

2. Shipping Rates and Delivery Estimates

• Domestic Shipping:
  • We offer several shipping options, including standard and expedited shipping. The cost and delivery time will depend on your location and the shipping method chosen at checkout.
  • Estimated delivery times are 3-7 business days for standard shipping.
• International Shipping:
  • International shipping is available to selected countries. Shipping rates and delivery times will vary based on the destination.
  • Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

3. Shipping Carriers

We use reputable carriers such as UPS, FedEx, DHL to ensure your package arrives safely and on time.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through the carrier's website.

5. Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Certain products may be restricted from shipping to specific countries or regions due to legal or logistical reasons.

6. Lost or Damaged Packages

Maison Nikoui is not responsible for lost or damaged packages during transit. However, if you encounter any issues, please contact us immediately, and we will assist in resolving the problem with the shipping carrier.

7. Order Modifications and Cancellations

• Once your order has been placed, we are unable to make changes to the shipping address or the order contents.
• If you need to cancel your order, please contact us within [insert cancellation time frame, e.g., 24 hours] of placing the order. After this period, cancellations may not be possible.

8. Incorrect Shipping Information

If you provide incorrect shipping information, please contact us immediately. Maison Nikoui is not responsible for packages shipped to incorrect or outdated addresses.

9. Customs, Duties, and Taxes

International customers are responsible for any customs duties, taxes, or fees that may apply to their orders. These charges are not included in the product price or shipping cost and must be paid by the recipient upon arrival.

10. Contact Information

For any questions or concerns about our shipping policy, please contact us at:

Maison Nikoui Customer Service
Info@maisonnikoui.com
Gentofte, Copenhagen, Denmark
www.maisonnikoui.com